Update: I'm updating my review to 2.5 stars from 0. While I am overall quite disappointed with Free Mobile given my SIM was never delivered, the difficulty in cancelling the subscription, and the way some of the customer service representatives were responding, the customer service advisors I messaged today did manage to give me the full refund and were very quick with their response and resolving the issue, for which I am grateful. Still wouldn't recommend the company, but I will not bash the employees that were indeed helpful and managed to get the issue resolved. I'm leaving my original impressions below.Original: I would give 0 stars if I could. I ordered a SIM card from Free to my address that was never delivered and my monthly subscription was basically being wasted. I called, emailed, messaged them online through their website over and over again for at least 2 weeks following the date the card was supposed to be delivered, and every time they would give me a different delivery date. One representative even told me to come pick it up at the office for an extra charge of 5 EUR, as if I hadn't already paid for the card they failed to deliver.I had a twisted ankle at that time, I told them I physically could not move and go all the way to their office just for a SIM card that was supposed to be delivered to me. I tried to cancel my subscription and ask for a refund for days of non stop back and forth emailing and calling, and they had the audacity to try and upsell me more of their products and services when I was telling them I wished to terminate my subscription due to their unsatisfactory service. Finally they agreed to refund me the full amount of the SIM and the month's subscription, they even confirmed my bank account details were correct... and then they never sent the full refund. I waited two weeks, I even went to their office in person to request from them to refund me in full and all they said was to contact customer support online... So online support tells me to go in person to their office, and from the office they tell me to contact customer support online. What kind of a joke is this?Please, for anyone that's looking into getting a French phone number or just wants to change their provider, avoid FREE MOBILE. I really should have done my research and read reviews, and now I see why they have so many 1-star reviews. The amount of stress and time they have cost me is worth way more than the measly refund they never paid back. Don't put yourself through the same thing.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more
