Horrible experience with Free mobile.fr. I was using free mobile with fibre box for 2+ years. I have to move out of france due to my work. So i surrendered the box and latter i send the terminate letter to cancel the mobile subscription. (Which is usually a AR(ack) letter). I received back an ack that they got the letter. But my bank account is continuously detected for the subscription fee. I contacted customer care via fb as i am not in France could not reach from other country. (No one will pickup the call). CS in Fb said, they stricked out the letter , you need to send another letter. (I really dont know what they mean.. what hell! How come they have thrown the letter just like that) . As i am not in france, letter from another country is costly..almost 1 year subscrption fee ) . Again contacted CS in watsapp, she/he acknowledged and told she terminate the contract. (3 months gone) but it also not happened till now. I could not stop from my bank as well.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more