Terrible service, i have tried canceling my subscription for 6 months, i have followed every step i was advised. Because my french was limitrd i visited the store in Marseille and "luckily" one of the employees had brilliant english, i was told to come back to the store when i needed to end the subscription so they could assist me. When i then visited the store to cancel it because i was leaving France, i was told to call a specific number and that they would sort it out, I made more than 30 calls without a single answer in the space of 2 weeks, all in the opening hours of the phone line. After i finally got an answer and found somone who spoke english i was told that i had two option, it was either to send a letter( a fricking letter to a phone company?? Welcome to the 20th century ) or cancel my automatic payments through the bank. If i cancelled my payments they would stop the line because of failure to pay short after i was told by the service lady. 5 Months have gone and they still try to bill me for it. Its a terrible service, and honestly doesnt even deserve one star.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more