I cancelled my contract with them in December 2020, when I changed operators, the process was smooth and I assumed all was good.I have received no Facture via e-mail since the last one in December when my contract was automatically cancelled when I took my number to my new operator.Had I not checked my bank, I would not have seen the continued monthly charge of €30 which I assumed is from renting the Mobile still (of which I do not use!)I recieved no contact from them, with a request to return the phone, or if I wished to return the phone.Their Customer Support site is utterly terrible, no option to contact them via e-mail or via support ticket/webchat only phone, while I can speak French, I do feel comfortable doing so via phone (phobia due to working in Customer Support myself for several years).Requested my Bank to Block the SEPA payment.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more