Do not go anywhere near this company. As others have said, they are crooks and their customer service is appauling! The data deals they offer look attractive but their connctivity is very poor and unreliable. We arranged everything in store, but they somehow managed to get our address wrong and now it is impossible to change! Changing for a better company...Update:We eventually had to drive to our nearest store (60km away) to update our address details. The staff there pretended not to speak english but eventually decided to, stating that it was company policy not to!We paid for two new sims and were advised that we should be able to get a refund.I took their advise and sent the receipts to Free mobile and got a response from them saying that since we decided to purchase the sim cards in store Free mobile would not be able to issue a refund!I though I would take the time to break down our experience as a warning to anyone considering becoming a Free mobile customer:I ordered 2 new lines at the biginning of September, paid for both and paid for the Sim cards to be delivered to our address. Unknown to me, the address that we had set up in the store with a member of Free mobile staff was incorrect. The sim cards never arrived. After a week had gone by, I contacted Free mobile who informed me of teh address problem. It was impossible to change the address over the internet and via this Twitter exchange, no matter how much proof I sent them, I was just told to be patient. After 3 weeks, we decided to update our address in store (60km away). We have never received the Sim cards by post. Free mobile still think it is okay to charge for this. We have not been able to use the new lines for 3 weeks and have still been charged for the service!
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more