I have been with FREE for several years now and at first all was well! I had great coverage and the customer service service was excellent. Since June everything has gone wrong!! Their customer service is the worst I have ever experienced!!!! It is revolting! Since June I have had no signal in my village and have and apparently, I have been told that if I want to lodge a complaint and make a claim I have to do it in writing as they do not take emails and that they have 30 days to reply to you!!! I have worked for major international companies, larger than and their policy was that if they received a complaint it ,had to be replied within 24 hours, not a month!!!! This is the most disgusting service I have ever received from any company!!!!!!!!
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more