I took an eSIM deal with Free Mobile on 6/5/23. There was a problem with the eSIM as it wouldn’t activate in the time stated by Free. I contacted them for help and they told me there was an error with the Esim service which was in the process of being repaired and that they couldn’t provide me with a refund because the line wasn’t active!!!I have waited for two months having called Free many occasions to get updates on the error. Each time I have to explain all the same stuff as I have in previous communications so they clearly don’t take any client notes . They always tell me there is nothing they can do and I just have to wait , I ask how long I am expected to wait for and they can’t tell me! I had already paid for the service that they have openly admitted they can’t currently provide but they won’t provide a refund! Now, they continue to unlawfully charge me monthly subscription fees without providing any kind of service. Customer support is dreadful, the cell service that Free provide is some of the worst in France anyway, they are just cheap but that reflects on the service you receive from them. I highly recommend that nobody use any service provide by Free as they are simply fraudsters.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more