I tried to cancel my Free mobile( I didn't realise they had signed me up to a plan - not just a one-month sim) as requested - all the documentation was in french!)I could not find any information on the website - no one in a physical shop would help - said I had to do it on line. The information I was given was to notify them in writing (done) and to send a registered letter (done via a company that specialises in this - cost 8Euro) - this was back in May. I have discovered they have continued to bill me 19.99 Euro each month even after cancelling. So I have now emptied my travelling Wise card and closed the account to stop them! I am not sure how to get my money back now. It truly is an appalling company. Lesson learnt- never pay for a sim card on a card- only use cash!
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more