Same experience as many people here. Was working in France for 6 months and used the 19.99 euro sim card (210GB). All well and good until I needed to cancel. It's impossible to cancel on their website, phone line was busy at the time so I came into the store to do it there. I was then given a letter which I had to fill out and post in order to cancel..?? A few days after sending, I was contacted by Free to say that they were unable to cancel my contract as my request was submitted "anonymously" (appaerently you're supposed to put the sender details on the envolope, SORRY France). I was pretty annoyed as I'd wasted my time and the 5+ euros I spent on expedited delivery. I was finally able to get through to them on the phone some time later, and had to jump through a million hoops in order to be connected with the correct department. Good luck if you don't speak English by the way - my French is limited but functional, so I was just about able to navigate through the automated service. After finally getting through to a human being, I asked them to cancel my contract, as by this point I had already been debited again for the next month. This woman seemed like she'd dedicated her life to stopping people from cancelling contracts, she would not give up!! She even suggested (and I laugh as I type this) "giving my sim card to a friend I might have in France" (ridiculous in itself)...but it was even after I had mentioned that I had already returned home to the UK!! After I kept insisting that I wasn't in France anymore so didn't need the card, I was told give proof that I was leaving the country - I was asked to attach proof of accomodation, travel tickets, and my new job contract?? I wasn't leaving France for work, I was GOING HOME!! Despite all this, it still hasn't been cancelled (31/05/23), so now I've just blocked my bank card (La Banque Postale) so good luck to them trying to get their mitts on any more of my money. I almost look forward to the emails saying that they couldn't take the payment from my account hahah. Obviously it's annoying that I even have to do that in the first place, but I guess that's my only option at this point. I just wish I had done that sooner instead of wasting my time, money and mental sanity on trying to cancel through them.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more