Throughout the whole time I had the Free Mobile number (more than a year) I would get SMS and phone calls from people who thought I was someone else, as if someone else actually had the same number as me. Furthermore, they would block the service and stop withdrawing from my account randomly, but tell me to pay. This happened 2 times and the second time I did not pay again. I had no service for 3 months, but then they started randomly charging me the fee on the 3rd month WITHOUT OFFERING ANY SERVICE. This was after more than a year of using their SIM with the initial problem of getting random phone and sms calls from unknown people who thought I was someone else as if they had contacted me just the previous day on that same number. The oddest thing. After they charged me again via direct debit while not providing any service, I finally sent a letter to cancel the contract (WHICH IS THE ONLY WAY YOU HAVE TO END THE CONTRACT! A FREAKING LETTER in 2024 !), and now they want me to pay again a monthly fee for a service THEY DID NOT PROVIDE. THIS COMPANY IS CHARGING PEOPLE FOR A SERVICE THEY DO NOT PROVIDE.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more