Having to deal with Free mobile was an absolute nightmare. I got their 12.99 euro plan and everything was going well until they started charging me 10 euros in penalty even though my subscription was "regularized", and then they start charging me the penalty every month as soon as the invoice is uploaded in the Subscriber Space. When I contest this, they tell me that last month's payment wasn't debited into their account. When I show evidence that it was debited from my account and I did pay, they still insist on non-payment and tell me I have to pay the penalty. Their customer service is terrible, basically repeating the same thing over and over again. It's like the whole company is run by cyborgs. Should be called Fraud mobile not Free mobile.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more