After my mobile phone was stolen along with the Free mobile SIM card, I requested a replacement SIM card, but then found it impossible to activate it in my client account. After ringing them several times asking for help, they did absolutely nothing about it and in the end I sent a letter of cancellation by registered post, along with the replacement SIM card, which cost me 10 euros, to cancel the subscription with the correct standard format, making sure that i'd get a receipt after sending it. Two weeks later, i have heard absolutely nothing from them and i now feel obliged to terminate the direct debit as i'm concerned the direct debit is continuing, which surely must be an illegal practice. They may offer a cheap subscription but be prepared to do battle when it comes to sorting out problems or terminating the subsciption. This company should be held to account because they are acting unlawfully when it comes to upholding their own obligations to the customer.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more