Completely unacceptable customer support. Everything was fine until an issue arose, and then it became a nightmare due to the agents' incompetence. The support team is located overseas, which created a language barrier, and I had to repeat myself multiple times. The issue remains unresolved, and my refund has still not been received after the maximum timeframe of 7 working days. I seriously doubt I will ever see my refund. If the leadership of the company is aware, they need to take action regarding the customer support, as many others seem to be facing similar problems.
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This is Lebara's Group / Corporate website. If you wish to leave a review for Lebara in your specific country pls use the following review pages.
1) Lebara Mobile (UK) : https://www.trustpilot.com/review/lebara.co
2) Lebara Germany : https://www.trustpilot.com/review/lebara.de
3) Lebara Mobile (DK) : https://www.trustpilot.com/review/www.lebara.dk
4) Lebara Mobile (FR) : https://www.trustpilot.com/review/lebara.fr
5) Lebara NL : https://www.trustpilot.com/review/mobile.lebara.com/nl/nl
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