Completely unacceptable customer service. Everything was fine until an issue arose, and then it became a nightmare due to the agents' incompetence. The team is located in a different country, leading to a language barrier, and many struggled to understand, requiring me to repeat myself multiple times. The problem remains unresolved, and my refund has still not been processed after 7 working days, which is supposedly the maximum timeframe. I highly doubt I will receive my refund. If you are in charge of the company, it's crucial to improve customer service, as many others are experiencing similar problems.
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This is Lebara's Group / Corporate website. If you wish to leave a review for Lebara in your specific country pls use the following review pages.
1) Lebara Mobile (UK) : https://www.trustpilot.com/review/lebara.co
2) Lebara Germany : https://www.trustpilot.com/review/lebara.de
3) Lebara Mobile (DK) : https://www.trustpilot.com/review/www.lebara.dk
4) Lebara Mobile (FR) : https://www.trustpilot.com/review/lebara.fr
5) Lebara NL : https://www.trustpilot.com/review/mobile.lebara.com/nl/nl
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