I ordered a larger phone expecting the iPhone 15 Pro Max, but instead received an iPhone 17. Initially, everything seemed fine until the mishap occurred. The company recognized the error and attempted to contact me from a number that appeared to be spam. I had to package the phone and take it to a local shop to print a return label, which I did promptly. They informed me that they couldn't send out my original order until they received the return, but they didn't refund the £35 I had already paid. Then, the next day, I received reminders to be available for the delivery of my new phone. When the package arrived, I was excited, only to find they sent the iPhone 17 back to me again. They apologized and asked me to return it once more, assuring me they would send the correct phone immediately. I ended up paying another £35. I tried reaching out via WhatsApp, email, and text, but received no response. This experience has been very frustrating, so please be cautious.
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At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay.
Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have.
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