I paid for the eligibility check and unlock service, which cost nearly 90€, as I urgently needed to unlock my phone for travel. The estimated completion time was 4 days and 4 hours, starting on December 29th. Now, on January 4th, it is still not completed. I reached out to live support, expecting good communication, but after following their instructions multiple times with no progress on unlocking my phone, I raised my concerns and was subsequently blocked from the live chat for alleged misuse. I've since emailed the contact they provided when I was blocked but have yet to receive a response. Right now, I genuinely feel scammed.
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