I was a consistent user for 7 years. I recently got a new phone and was locked out. I contacted support only to get this snotty response. I've only turned off the VPN occasionally when it was actively blocking me from doing things on my phone. "After further reviewing your account, we can confirm that you did not fulfill the necessary participation requirements needed to qualify for the incentive. Unfortunately based on your account not meeting the standards of activity and participation, we have canceled your order.We understand your frustration regarding this matter, however our decision to cancel your order and lock your account has been made."
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