I have been a user for about three years and have had no problems with the app or with redeeming points. A few days ago I tried to redeem some points and my account was "locked." I sent an email to support and received an inadequate, unprofessional and rude reply that gave me no instructions for fixing the problem. I was surprised as I did my best to fix the problem and I redeemed points with no issue a few months ago.
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