Very disappointing experience with ACCIONA Motosharing in Valencia.Months after my trip (October 2025), I received a “fine management fee” of €30.25, even though the official fine had not yet been formally notified to me. The communication was vague (“fine notice”) and initially lacked clear documentation.After requesting clarification, I was told the issue referred to a parking violation based on a temporary yellow sign attached to a lamppost with plastic ties. However, in the provided photo:* The dates and time validity of the restriction are not readable* The scooter was parked inside a marked motorcycle parking area* Other motorcycles were parked in the same location* The signage appears temporary and ambiguousAs a user relying on visible road markings and clear signage, the situation was not evidently a prohibited parking area.Additionally, the administrative department initially redirected me to app customer support (likely automated), which is not appropriate when disputing a financial charge with documentary implications.Despite formal dispute and communication, the management fee was still charged before any official fine notification from the municipality.Overall impression:* Poor transparency in administrative charges* Weak evidence provided (illegible temporary signage)* Slow and fragmented customer support handling* Automatic fees applied before formal legal notificationI recommend future users to carefully document parking locations and signage when using shared scooters in Valencia.Dear ACCIONA Motosharing, we deserve more respect as users who have used your service.
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