Very disappointing experience with ACCIONA Motosharing in Valencia.
Months after my trip (October 2025), I received a “fine management fee” of €30.25, even though the official fine had not yet been formally notified to me. The communication was vague (“fine notice”) and initially lacked clear documentation.
After requesting clarification, I was told the issue referred to a parking violation based on a temporary yellow sign attached to a lamppost with plastic ties. However, in the provided photo:
* The dates and time validity of the restriction are not readable
* The scooter was parked inside a marked motorcycle parking area
* Other motorcycles were parked in the same location
* The signage appears temporary and ambiguous
As a user relying on visible road markings and clear signage, the situation was not evidently a prohibited parking area.
Additionally, the administrative department initially redirected me to app customer support (likely automated), which is not appropriate when disputing a financial charge with documentary implications.
Despite formal dispute and communication, the management fee was still charged before any official fine notification from the municipality.
Overall impression:
* Poor transparency in administrative charges
* Weak evidence provided (illegible temporary signage)
* Slow and fragmented customer support handling
* Automatic fees applied before formal legal notification
I recommend future users to carefully document parking locations and signage when using shared scooters in Valencia.
Dear ACCIONA Motosharing, we deserve more respect as users who have used your service.
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