I had a terrible experience with Mobility Direct while recovering from a severe ankle break (4 fractures). I ordered a specific Knee Rover, but they delivered the incorrect walker.
When the driver realized the mistake, he contacted the owner, Martin. Instead of reaching out to me to apologize or arrange a replacement, Martin remained silent. I had to chase him through reception to get an update. When I finally spoke to him, he was incredibly rude and refused to deliver the correct item simply because I live in Cavan—despite having accepted the order in the first place.
Martin left me without essential medical equipment during a critical time. Zero accountability and zero customer care.
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We rent and sell a range of medical & mobility products along with providing excellent customer service and after-sales support.
