Review Time
I had a terrible experience with Mobility Direct while recovering from a severe ankle break (4 fractures). I ordered a specific Knee Rover, but they delivered the incorrect walker.
When the driver realized the mistake, he contacted the owner, Martin. Instead of reaching out to me to apologize or arrange a replacement, Martin remained silent. I had to chase him through reception to get an update. When I finally spoke to him, he was incredibly rude and refused to deliver the correct item simply because I live in Cavan—despite having accepted the order in the first place.
Martin left me without essential medical equipment during a critical time. Zero accountability and zero customer care.
I had a terrible experience with Mobility Direct while recovering from a severe ankle break (4 fractures). I ordered a specific Knee Rover, but they delivered the incorrect walker.When the driver realized the mistake, he contacted the owner, Martin. Instead of reaching out to me to apologize or arrange a replacement, Martin remained silent. I had to chase him through reception to get an update. When I finally spoke to him, he was incredibly rude and refused to deliver the correct item simply because I live in Cavan—despite having accepted the order in the first place.Martin left me without essential medical equipment during a critical time. Zero accountability and zero customer care.
I found Mobility Direct to be unprofessional. I suffer with Parkinsos desease and I rely on my scooter to get around. Martin, who is the Manager told me that he would call me back which he never did. I also found out that he blocked my number, because i had to call him about the scooter. Quite alot. It seems to me that he is shirking awy from his professional duty. I wouldn't buy there again. PJ
Hi everyone, after my foot surgery, I rented a knee walker from Mobility Direct. I would like to say that it was an excellent service. It was delivered very quickly. I would like to recommend it very highly. The knee walker was crucial in my rehabilitation, and I don't know what I would have done without it. Thank you so much.
my husband had emphatically wanted NOTHING to do with a scooter! However, as I was to lead a tour in Ireland for 2 weeks that required a lot of walking as a "surprise" I had rented one from Martin, which had already been delivered and sitting in our hotel when we arrived. IT WAS A LIFESAVER!! Perfect for him for this trip! And to leave at the hotel afterwards made it so easy when time to leave. As a travel agency owner and also a spouse of one who needed something like this, the rent went off without a hitch. I STRONGLY RECOMMEND using the services of Martin and Mobility Direct.
Scooter was delivered to hotel without any problems and picked up at a different hotel problem free. Life saving device while traveling in Ireland and Scotland. Lots of cobble stones in these countries but it got me around easily. Would recommend to anyone with mobility issues. Lovely company.
We had a great experience renting a mobility scooter from Mobility Direct! I connected with the company by email, set up all the details, and that was it. So easy. Martin was very helpful in making the arrangements. Thomaz, the delivery driver, was terrific, showing us how to breakdown the scooter and reassemble it. I would definitely use Mobility Direct in the future.
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We rent and sell a range of medical & mobility products along with providing excellent customer service and after-sales support.
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