My experience was completely unsatisfactory from start to finish. After a significant mechanical issue, I was repeatedly denied assistance and bounced between the dealer and the finance company for several months. Communication was inadequate, promises went unfulfilled, and I ended up without a usable vehicle while still making payments. The matter was finally resolved only after I escalated it to the relevant oversight authority, which ruled in my favor and granted compensation. The way my legitimate complaint was handled was wholly unacceptable.
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