I discovered someone had taken out a car agreement using my address without my knowledge. Despite reporting this issue multiple times over the years, the company assured me it would be resolved, but nothing changed. I eventually received a letter acknowledging a final payment, suggesting the issue might be resolved, but no one confirmed this. To make matters worse, they repeatedly sent sensitive financial information belonging to this individual to my home address, showing a severe breach of privacy. The lack of communication and ineffective action has been entirely unacceptable.
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