This company is a complete disappointment. I returned my vehicle under the voluntary termination provision but was initially ignored. After asserting the legality of my request, they presented an unreasonable list of charges against me. While I was willing to pay for legitimate damages, they took weeks to respond and harassed me with calls. Complaining yielded minimal results, and despite my efforts, they failed to address my concerns adequately. I eventually referred my complaint to the oversight authority, but they initially denied my claim until I provided evidence. After months of stress, I resolved the issue, but not to my satisfaction.
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