My experience has been consistently unacceptable. After encountering a major mechanical issue, I faced ongoing denial of responsibility and was shuffled between the dealer and the finance company for months. Communication was poor, commitments were unmet, and I was left without a functioning vehicle while still making payments. The situation was finally resolved only after escalating it to the relevant oversight authority, which ruled in my favor and granted compensation. The handling of my legitimate complaint was entirely inadequate.
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