I have rated mobilizer as one star as I can not give them zero stars.Towards the end of last year I was diagnosed with cancer and on realising that I would probably have to stop working I contacted Monilize to try set up a payment plan which would allow me to keep the car whilst Mobilize would receive the balance I owed albeit over a longer period. The woman I spoke to laughed and said that was not possible and my only option was a voluntary termination but only after I had paid 50% of the money owed. As I had reached the 50% I reluctantly set the wheels in motion. I contacted Mobilize finance and explained my situation again and they agreed to pick up the car with the understanding I would have an early termination fee to pay which would also include excess mileage and any damage. Out of the blue I received an email explaining that they had agreed to waive all monies owed due to my circumstances. I thanked them for their kindness and thought that was the end of the matter. How wrong was I.I has since received several letters demanding the full amount with no reference to the money being waived. Last month I contacted them and explained about the agreement to waive the monies owed. Whoever I spoke to looked into the matter and having found the agreement to waive the monies owed, apologised. As a token gesture he agreed to pay ten pounds for the inconvenience. Today I received a further demand for the money. My cue to contact my solicitor.
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