I placed a paid order for 5 metal cards for my company's leadership team just over a month ago with the intention of using this product at trade shows and eventually rolling it out to our whole team. Unfortunately when the cards arrived, the RFID feature was completely unfunctional on all devices we tested, even after watching the tutorial videos provided by Mobilo, and walking through the process with their staff. When I shared this info with their team, they told me that before helping me, they would first like to know if I intended to purchase cards for more of the team. This felt like a red flag, and seemed to imply that the resolution of this issue (providing functioning cards, which we paid for) might be contingent on us committing to a bigger purchase.Eventually a member of their support and sales team asked me to set up a call, the first half of which was more of a sales pitch, focused once again on asking if I would be looking to purchase even more cards, to which I responded "not at this time, since the current cards I have already purchased don't work."Finally the agent admitted that the company has issues with the metal cards, and offered to send replacement plastic cards to test, which I agreed to. After two weeks the new batch of cards arrived and I was extremely disappointed to find that all of them were printed with the names of one of Mobilo's employees instead of our own team's.This whole experience left a bad taste in my mouth and seemed like it had the potential to be a scam. I eventually did receive a refund for the non functioning metal cards but am stuck with the $80 customs fee that I paid.
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