I completely forgot I had signed up, and it seems they forgot me too until the auto-renewal. I have never used the service. When I noticed the charge, I requested a refund immediately but received a very curt response stating they are not in the refund business. Never again.
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Thanks for checking out our reviews — we appreciate you taking the time!
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At Moby, we take customer service seriously. If you ever have an issue or concern, please don’t hesitate to reach out to us directly at support@moby.co — we’re here to help.
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We want to be transparent: the majority of our negative reviews are about refunds. We refund every customer who requests one, no questions asked. However, since Moby is a mobile app, refunds are processed through the App Store or Google Play Store, and unfortunately, we don’t control the speed or outcome of that process.
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We’ve also noticed that Trustpilot won’t remove clearly resolved or inaccurate reviews unless we pay for their premium services — something we don’t believe is fair to you or to us.
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So if you’re having an issue, please email us before leaving a negative review — we’ll make it right.
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