I signed up and found the information to be lacking. There's better information available for free online. While it serves as a nice newsfeed, the advertisements suggested it was an AI-driven stock picking service, which was misleading. Additionally, their model portfolios haven't been updated in over six months. I've contacted the support team to cancel my subscription, which I recently paid $99 for. I'm not seeking a refund, just a cancellation of any auto-renewal. I will revise my review based on their response; if they cancel smoothly, I'll change it to four stars. However, if I encounter the same issues reported by others, I’ll downgrade it to one star and initiate a chargeback with my bank.
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Thanks for checking out our reviews — we appreciate you taking the time!
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At Moby, we take customer service seriously. If you ever have an issue or concern, please don’t hesitate to reach out to us directly at support@moby.co — we’re here to help.
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We want to be transparent: the majority of our negative reviews are about refunds. We refund every customer who requests one, no questions asked. However, since Moby is a mobile app, refunds are processed through the App Store or Google Play Store, and unfortunately, we don’t control the speed or outcome of that process.
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We’ve also noticed that Trustpilot won’t remove clearly resolved or inaccurate reviews unless we pay for their premium services — something we don’t believe is fair to you or to us.
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So if you’re having an issue, please email us before leaving a negative review — we’ll make it right.
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