Every single piece of clothing I have ever ordered from this company has been wonderful and high quality. I get compliments everywhere I go, from people of all walks of life. I am not very confident in my looks, and I have generalized anxiety and issues with being in public, and thus I spent most of my life flying under the radar, dressing simple despite my love for fashion and fantastical clothing until about five years ago. In those five short years, no piece of clothing I've owned has ever made me feel as confident and as wonderful as Mochipan clothes have. The two moth cardigans I own are vibrant and soft, with beautiful silhouettes (I feel like a fairy when I wear these LOL). The Starry Dance Dress, while a little tight around the shoulders, sits perfectly on me and is so well-made!! Same with the Fall Spell dress, which has the most flattering & gorgeous shape ever. Their bags leave nothing to be desired - I purchased a pie bag for a friend, and have heard nothing but love for it, and my own moth purse is beautiful and solidly made!I have only needed customer support once, and it was to fix an error that was partially my fault (Shopify autofilled the wrong address, and I was moving too quickly through checkout to catch it - I also didn't notice it was wrong until it had already shipped). I was able to retrieve the package from the address it ended up at (it was a friend's address), and they offered me a gas credit to ensure I didn't overspend on transit. I didn't end up taking it but it was a very sweet gesture that has stuck in my mind ever since!In addition, I find that, as someone with a lot of shipping + preorder anxiety (i dont like unclosed loops), Mochipan's thorough and consistent transparency and updates on their pre-order processes is incredibly relieving! Pre-order updates are easily accessed on a public blog hosted on the website itself that's updated every two weeks. Most recently, I ordered from their Bakery collection released in October-ish, and I cannot stress how helpful and meticulous their updates on these pieces have been! The Mochipan staff are incredibly friendly and kind, and all clearly care deeply about the community they have built. I rarely ever find myself "brand loyal", but in Mochipan's case, I absolutely am.
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