I ordered 9 door stops for a total of £402 on November 24, 2025, expecting delivery by December 1, 2025. After multiple calls to the company based in the USA, I learned that the item had only reached Hong Kong. UPS informed me that it was still there, with no delivery date available since it wasn't in the UK. Please, think twice before buying from this company; they seem untrustworthy. I suspect they may have incentivized positive reviews. I requested to cancel my order and will follow up. After my review, they finally provided an update on December 8, 2025, and UPS delivered the package on December 9, 2025. It's unacceptable to give a customer a delivery date when delays are likely. The choice of UPS is also causing significant delivery issues, leading to numerous negative reviews. It's unfortunate that it took my review to prompt a response. While their follow-up was commendable, the communication remains lacking, and they need to uphold their promises.
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