Extremely disappointing customer service. I mistakenly ordered the wrong boots and cancelled the order right away. Despite this, I sent numerous emails (only receiving generic replies with ticket numbers) and called multiple times (with no response) to confirm the cancellation was processed. It’s ironic how quickly they took my £75, but not in addressing my concerns. This morning, I received an email stating that my item had been dispatched and would be delivered by a problematic courier. Now, I have to return an unwanted item at my own cost. It’s a complete mess.
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We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes. See more
