I returned the faulty boots on the 25th Feb and they were delivered to Moda on the 3rd March by EVRI, order no 1992461. The right boot insole was lumpy and the side of the zipper is poorly finished with cut threads. On 18th March I emailed again as I'd not received a refund I attached photos of the tracking receipt. Their reply was 'return has not yet been updated as received in our system. To help us resolve this as quickly as possible, please check your postage receipt for tracking information and use it to monitor the progress of your parcel.' As I stated I had already sent the receipt so I included it again plus EVRI tracking evidence of delivery to Moda on 3rd. Moda again denied receipt of the boots but agreed to process my return refund and put me in a queue stating it could be 10days. I had to email again on 30th March and was eventually refunded on 31st. An appalling process and dismissal by lying that EVRI had not returned the Boots. Beware if you may need to return anything to Moda. I see alot of other people have made similar complaints. Sadly I reordered the replacement boots as I liked the style (before the refund debacle) but wore them once and the sole is so hard and uncomfortable I doubt I'll use them.
Claim your business profile now and gain access to all features and respond to customer reviews.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes. See more
