I was a satisfied (even delighted) customer for years. I felt secure paying directly without a third-party payment service. However, my recent order had missing items, and despite my attempts to reach out, the service has not sent the missing pieces. The only positive is that I redeemed some loyalty points, so the financial loss is minimal. They did respond to one return request, but it felt automated. I'm saddened by this change, as I used to enjoy their products and wanted to make further purchases.
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