I called Modern for a quote on a small section of damaged roof and full restoration. After telling the admin staff that my husband would not be present for the inspection, the man arrived to carry out the quote.Following a few minutes of chit chat, he asked if my husband would be here soon. I told him that no, he was not attending and that there was no need for him to be here, that I could confidently relay any information and that if he had questions, my husband was capable of calling Modern himself.I got a speil about it being better if both parties were present. I reiterated again that I was more than capable, and that if their policy was for a husband to be present, he could leave.He told me that it wasn't a female problem (ummmm, this comment made it a female problem) but that it was better to have everyone on the same page. Mate, if I tell you my husband and I are capable or exchanging information and following up accordingly, don't question me. Do the job you were engaged to carry out.He started the inspection, then about 5 minutes later, came to the door and asked if my husband would be home the following weekend. When I said yes, he asked if he could reschedule for that weekend. I firmly said that if he could not carry out the quote with myself only, he could leave and would engage another business. However if it wasn't policy for a husband to be present, and he was willing to carry out the quote, he could stay and do so. In hindsight, I should have sent him packing then and there. He agreed to do the quote. About 30 minutes later, he came back to the door and told me that the roof had only been restored approximately 3 years prior and that he could not fix the section if damage as it wouldn't be worth his time. He recommended a local handyman instead.I know for fact the roof was last restored over 10 years ago. The admin specifically told me that Modern could fix the damaged roof independently of a restoration process. Don't waste your time with this company, I'm beyond disgusted.
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Modern Group is proud to be one of Australia’s largest family-owned home improvement companies. We deliver stylish and affordable solutions to Australian homes. We are industry leaders in roller shutters, plantation shutters, outdoor blinds, louvre shutters, and roof restoration, including roof repairs and roof leaks.
We are dedicated to exceptional craftsmanship and customer satisfaction.
When you choose Modern, you benefit from:
Unmatched professional service before and after sales, upholding the highest integrity to ensure public trust.
A commitment to honouring our guarantees, both in word and spirit.
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