Review Time
Missed the appointment! They provided a weak excuse for canceling because I didn’t answer a call. I've never encountered a company that behaves this way. A simple message would suffice to inform me of the cancellation; this is the modern age, after all. The representative seemed reluctant to attend and attempted to shift the blame, claiming it was company policy to skip appointments if there’s no callback. If that’s true, it should be clearly stated in all appointment confirmations.
Missed the appointment! They provided a weak excuse for canceling because I didn’t answer a call. I've never encountered a company that behaves this way. A simple message would suffice to inform me of the cancellation; this is the modern age, after all. The representative seemed reluctant to attend and attempted to shift the blame, claiming it was company policy to skip appointments if there’s no callback. If that’s true, it should be clearly stated in all appointment confirmations and could serve as your company motto: 'No answer = No show, even if the appointment was set up with intent.'
I want to caution others considering this company. The outdoor blinds we purchased have not performed as promised, and we have been seeking repairs for a year. They are now avoiding our requests for assistance as the track has fallen off, which they attribute to weather conditions. However, they should be durable enough for outdoor use. Research thoroughly before making a purchase; their pricing is excessive for a product that does not meet expectations. I regret not reading reviews prior to proceeding with this company.
I ordered two outdoor blinds, and three months later, I am already on my third warranty repair. I paid a premium for what was advertised as a 'commercial grade' product, but it certainly does not appear to be of that quality. I wonder how many warranty repairs are allowed before one can request a full refund?
If there were an option for negative stars, I would choose that! I wish I had been warned not to purchase from this company. If you're considering this company for blinds, I suggest you look elsewhere or dispose of the quoted amount. My experience has been incredibly frustrating, with quick transactions followed by poor product quality. I've had multiple issues with the blinds, and for six months, I've been trying to get them resolved, but it feels like I’m stuck in an endless loop. Communication seems nonexistent, and I’ve had no callbacks despite numerous follow-ups. I would prefer a simple refund and to no longer deal with this company.
This has been the most disappointing experience I’ve had with a company. The blinds are overpriced and of poor quality, and the customer service has been atrocious. After minimal use, I was informed that they need major repairs. Despite weekly calls for over six months, I have seen no resolution. I am incredibly frustrated and will continue to leave reviews until this issue is addressed. Avoid this company at all costs!
I was promised delivery twice, wasting two days and incurring an additional cost for a plumber due to delays. There was no apology, just blame placed on the carrier, who claims to have lost the parcel. They refuse to send a replacement, stating it will arrive 'when it gets there.'
The entire process, from consultation to installation, took 12 months with poor communication. The roller shutters malfunctioned, and when I sought help, I was met with dismissive attitudes. This has been extremely frustrating, especially considering the safety risks involved. I would not recommend spending your hard-earned money on this company.
I have contacted consumer support twice already. We ordered outdoor blinds after having them installed at another property. A representative visited, and we specified our need for waterproof blinds. Despite showing him the existing blinds that let water in, we were assured that our new selection would prevent this issue. After a long delay, we were informed that the color we chose was unavailable, leading us to select another. When the installation happened, it was done well, but soon after, we discovered that the blinds were not waterproof, damaging our new furniture. I've reached out multiple times for assistance, but to this day, there has been no response. The lack of customer service is unacceptable, especially after spending a significant amount of money.
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Modern Group is proud to be one of Australia’s largest family-owned home improvement companies. We deliver stylish and affordable solutions to Australian homes. We are industry leaders in roller shutters, plantation shutters, outdoor blinds, louvre shutters, and roof restoration, including roof repairs and roof leaks.
We are dedicated to exceptional craftsmanship and customer satisfaction.
When you choose Modern, you benefit from:
Unmatched professional service before and after sales, upholding the highest integrity to ensure public trust.
A commitment to honouring our guarantees, both in word and spirit.
Discover our extensive range of window shutters and home improvement solutions tailored to suit your style and needs. Experience the Modern difference today - call us on 13 11 78!
Transform your home with Modern Group’s innovative and reliable products.See more
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