I found Modloft online and needed to wait a couple years to order furniture. While I was very reluctant to purchase items I had never seen in person, never sat on or felt the material, I am so glad I trusted my gut and continued with my order. I did what you are not supposed to do and purchased all my furniture from the same company. The Carlisle Sectional, James Chair, Finsburry Coffee table, Wembley dining table, 2 Harper dining chairs, 3 Mercer Bar Stools and 2 Nassau side tables. I worked with Andrea and she did a fantastic job picking out all the items for my space. The positives - I absolutely love every item! My style is more contemporary industrial and Modloft fit that style better than anywhere else. The look, quality, design for the price is exceptional. The items look exactly like they do on the website. The furniture is just beautiful! All items were bigger than I had anticipated, better quality and stunning. As for the Customer Service portion. I really kind of put Modloft thru the ringer. I originally placed my order, put it on hold the next day and then changed the order. Modloft was fantastic and adapted quickly to all my changes. I had to return a couple of the items and again, they provided excellent customer service. The only negative was shipping. Don’t pay attention to “in stock” or “shipping dates”. This will only frustrate you. I had multiple shipments. After the 2nd one, I realized my items will probably be delayed/late and I wouldn’t get tracking information. I just trusted the process and when my items finally arrived, I loved them. I really can’t say enough positives about them. I am hoping to purchase even more items from them in the near future.
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From our beginnings in 2005, our philosophy lives strong. Italian design, sleek price, and functionality remain our foundation. Our simple vision combines inspiring designs from renowned product designers and a manufacturing methodology that guarantees the highest quality finished product. Our passion to exceed expectation brings it all home.
