Review Time
Purchased a $2,000 new bed which was delivered defective. The parts did not align properly. The delivery staff told us the bed would be exchanged. The next day their customer service [Juan Yepes and Gloria Medina] informed us "they considered it ...'within tolerance for a handmade frame" and refused to exchange the bed. Terribly dishonest.
Very disappointed with the service. I was promised a return or exchange within 30 days when I ordered the bed. Instead, I ended up paying extra for an exchange and additional delivery — and the delivery never arrived.I cannot get any clear status update. Every time I contact customer service, I speak to someone new who has no idea what is going on. No accountability, no follow-through, and no solution. not recommend it. Now I’ve paid twice for delivery and I’m stuck with a bed I don’t need and didn’t want to keep. This has been an extremely frustrating experience and I would not recommend this company.
Purchased a $2,000 new bed which was delivered defective. The parts did not align properly. The delivery staff told us the bed would be exchanged. The next day their customer service [Juan Yepes and Gloria Medina] informed us "they considered it ...'within tolerance for a handmade frame" and refused to exchange the bed. Terribly dishonest.
BEWARE OF PRICE SWITCHING!. was looking at on of their bed frames and it was listed for $1899.00. They send me a discount code in their email and I put the code in and it discounted the cart. As I was getting ready to proceed with the cart after looking at financing options they raised the price off the frame to $2199. TALK ABOUT FALSE ADVERTISING.
I found Modloft online and needed to wait a couple years to order furniture. While I was very reluctant to purchase items I had never seen in person, never sat on or felt the material, I am so glad I trusted my gut and continued with my order. I did what you are not supposed to do and purchased all my furniture from the same company. The Carlisle Sectional, James Chair, Finsburry Coffee table, Wembley dining table, 2 Harper dining chairs, 3 Mercer Bar Stools and 2 Nassau side tables. I worked with Andrea and she did a fantastic job picking out all the items for my space. The positives - I absolutely love every item! My style is more contemporary industrial and Modloft fit that style better than anywhere else. The look, quality, design for the price is exceptional. The items look exactly like they do on the website. The furniture is just beautiful! All items were bigger than I had anticipated, better quality and stunning. As for the Customer Service portion. I really kind of put Modloft thru the ringer. I originally placed my order, put it on hold the next day and then changed the order. Modloft was fantastic and adapted quickly to all my changes. I had to return a couple of the items and again, they provided excellent customer service. The only negative was shipping. Don’t pay attention to “in stock” or “shipping dates”. This will only frustrate you. I had multiple shipments. After the 2nd one, I realized my items will probably be delayed/late and I wouldn’t get tracking information. I just trusted the process and when my items finally arrived, I loved them. I really can’t say enough positives about them. I am hoping to purchase even more items from them in the near future.
I purchased a sectional, two nightstands, and a dresser from Modloft. While I have received the sectional, I am still waiting for the nightstands and dresser.Modloft lists items as "in stock," but once the order is placed, I receive an email from customer service stating that the items are backordered. I waited a month for my sectional, and now it's been another month with no updates or estimated arrival time for the nightstands and dresser. This lack of transparency and communication is extremely frustrating and unprofessional.While I appreciate the company's designs, the customer service experience has been disappointing. The representative I spoke with, was not only rude but also dismissive of my concerns. Based on this experience, I do not anticipate ordering from Modloft again.
I recently purchased a dining set from Modloft, and I couldn’t be more impressed with the experience from start to finish! The ordering process was smooth, and the customer support team was fantastic in answering my questions. They kept me informed throughout the process, and the delivery was right on time. The dining set itself is stunning and even more beautiful in person. The craftsmanship is top-notch, and it has quickly become the centerpiece of our home. I’m already looking at more pieces to furnish other rooms in my house!
Really happy overall, I am in CT so delivery took about 3 weeks. Hard to find modern furniture up this way, it’s mostly farmhouse chic. My sister had a Modloft sideboard that I absolutely adored. I ended up going with a dining table and chairs, they are stunning, need to figure out how to send them my photos.
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From our beginnings in 2005, our philosophy lives strong. Italian design, sleek price, and functionality remain our foundation. Our simple vision combines inspiring designs from renowned product designers and a manufacturing methodology that guarantees the highest quality finished product. Our passion to exceed expectation brings it all home.
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