My order was incomplete when shipped. I contacted the company and they said they would complete the shipment immediately. A shipping label was generated the day I called but nothing shipped for well over a week. I felt they knew they didn't have the items to complete the shipment but did not wish for me to cancel my order and told them as much. They did credit back $100 of the cost to my card and finally did ship the remaining unit. I LOVE THE CLOSET SYSTEM! Looks great and was not too bad to assemble the four pieces I ordered. Although I was disappointed in the delay, I am happy with the final product and would consider using them again.
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