I had concerns after seeing comments on social media but decided to support a specific business. That was a mistake. Their website indicated UK shipping would take 4–5 days, yet it's been 22 days with no tracking information. The status still shows “preparing your order.” When I contacted them and provided my order details, I was told the tracking was incorrect and asked for my information again. I've been ignored for over a week. After emailing, I was told to contact the courier with tracking information that I was never given. Being asked to chase a non-existent courier is unacceptable. After several attempts for a response, I warned them about a chargeback if the issue wasn't resolved. With no meaningful reply, I had to proceed with it. Other reviews suggest this is a common issue. If they can't handle orders or customer service, they should stop taking new orders. This is the worst online shopping experience I've had. They actively promote sales on social media but ignore customer inquiries. I requested a refund multiple times and was asked to confirm my request. Despite confirming, I had to initiate a chargeback. They claimed a refund would be issued but I've received nothing. Their only responses are public on social media, not privately where issues could actually be resolved.
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Créée en 2021 et déjà présente dans 5 pays et plus de 200 points de vente MoEa - aka Mother Earth - est fière de fabriquer des baskets véganes à partir de déchets de fruits et/ou de biomatériaux.
À nos yeux, les sneakers ont toujours été plus que de simples chaussures. Elles sont notre quotidien, notre histoire, notre culture. Nous sommes les sneakers que nous portons !
Nous avons fondé MoEa avec un seul objectif en tête : apporter aux gens une mode durable sans faire de compromis sur le style. See more
