Contract number: DG3T0AI ordered a closet/cabinet from them beginning of May this year and paid for it with my card right away. On may 8th I receive an email saying my product is arriving soon. When I went to track and track I noticed that it says the product is damaged and they are waiting for further advice from Momax. When i contacted them they had no idea what is going on at first apparently. I kept talking to Gebruder Weiss and they claimed that they sent photos of the damaged product to Momax and they are awaiting further instructions. When I went back to Momax they said they have not received anything. On May 14th I called to ask for my money back because I did not want to receive a damaged product since I paid for a new one. I asked for my money back and they said it would take up to 14 days. It has been 14 days and today I receive an email saying they received the damaged product back and I can ask for my money back if I did not want another cabinet. When I called their customer service they said that since they received the product just now, it will be 14 working days till I can get my money back. They have lied to me numerous times now, their apparent policy regarding an issue like this is pure bull and I feel like I should not have to wait this long to get my money back because the product was damaged before it even got to me and I never even saw it.I will never ever purchase anything from Momax and will warn anyone that is planning to purchase something, to avoid them at all cost. This is just not worth the hassle. WORST EXPERIENCE EVER!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Möbel, Lampen & Wohnaccessoires online kaufen bei mömax - sieht doch gleich besser aus ✓ Große Auswahl, beste Preise ✓ Möbel online kaufen und wohl fühlen ✓ mömax
