moemax.de

My back is still hurting like hell one week after picking up the sofa, which was not disassembled as

My back is still hurting like hell one week after picking up the sofa, which was not disassembled as the staff promised before purchase. First lie. Second lie ‘we’ve done our best to take as many parts down as possible to make the collection smoother’. Third lie ‘we’ve got the video recording and we didn’t see anything wrong’. To this day I’ve not received it. Your attitude is shocking.
This company is an absolute JOKE!!

Date of experience: Mar 20, 2026

Unbelievable service. What a joke…APPALLING!

My back is still hurting like hell one week after picking up the sofa, which was not disassembled as the staff promised before purchase. First lie. Second lie ‘we’ve done our best to take as many parts down as possible to make the collection smoother’. Third lie ‘we’ve got the video recording and we didn’t see anything wrong’. To this day I’ve not received it. Your attitude is shocking. This company is an absolute JOKE!!

Date of experience: Mar 12, 2026

Insane delivery time

Hello,Pretty nice furniture models but online ordering is more like a click bait. Tried to order a sofa, after confirming the order I received an email that it will be delivered in 3+months. At least if they would have displayed that on the site. Really? Nowadays such a large delivering time?!

Date of experience: Mar 02, 2026

I do not recommend it to anyone

I do not recommend it to anyone. In Zagreb Croatia, 7 months of delay, cannot answer an email with two coherent sentences, I paid for deeper elements and installation, received elements that do not fit in my kitchen and were delivered incompletely and left it unassembled and they say they have a problem ordering the appropriate parts from Germany, made the wrong measurements, made me change the electricity completely and cut the wall without the correct measurements, and after I did that they changed the installation plan so that they could deliver the wrong goods to me. In the end, the lawyer took over and now a lawsuit is going to be filed against both worker and Momax.

Date of experience: Jan 08, 2026

Exelent modern furniture store

Date of experience: Dec 06, 2025

No delivery, no solution, no help

I paid for a product that has still not been delivered after 11 days. Hermes confirmed it was sent to the wrong address. I informed Mömax, including via social media and email, but they have taken no action and shift all responsibility onto the customer. Communication and support are completely lacking – very disappointing service!

Date of experience: Dec 01, 2025

Spare parts

2 years after my purchase they sent me a part that was broken. Very quickly and efficiently.

Date of experience: Nov 20, 2025

Super unprofessional customer service

I have ordered table from Mömax on the 20.10.2025. I received it on the 28th damaged and asked for replacement. I am still without a table. Super unprofessional, careless company. Today is the 3rd of November and they said that I will get the table by the end of this week. Wow….

Date of experience: Oct 19, 2025

Easy Return Process....prompt, courteous, helpful

I ordered alot from Mömax for our new home and am always impressed with the products and customer service. I received a lamp that had a large scratch on it. The customer service team answered my email promptly and gave me a few options (exchange for a new lamp, keep the scratched and receive a small rebate, etc.). No one is as good as Amazon at making returns easy, but Mömax is a close 2nd place. Nice job and thank you.

Date of experience: Oct 10, 2025

Customer Service Breakdown: Delays, Poor Communication, and Recommendations for Improvement

As a customer I experienced significant delays and poor communication when seeking assistance for an exchange and a replacement part following an installation. Despite multiple attempts to resolve the issue, the assigned staff member repeatedly asked me to call back due to being busy, and it took nearly a month to receive clear instructions on where to go and what documents to provide. I felt disregarded, as my calls were not prioritized and my dissatisfaction was met with indifference and no apology.To improve customer service, it is essential for companies to respond promptly, provide clear and complete information from the outset, and treat customer concerns with empathy and accountability. Staff should be empowered to resolve issues during the first contact whenever possible, and always acknowledge and apologize for any inconvenience caused. Proactive, respectful communication and timely follow-up can greatly enhance the customer experience and prevent similar frustrations in the future.

Date of experience: Sep 29, 2025