Order WKH41C, ticket number: YH-23725885.A week ago I received a coffee table as promised 2-3 days after ordering. Some parts of it were missing, so I wrote an email the same day. A few days after I called and they said I will receive the missing parts next week. I called today again, since there was no communication from their side till now, and the customer service told me that it will take two weeks to get an answer for my complaint. Otherwise I can send it back and order again. Worst customer experience ever, did not even care to apologise for their mistake, and now I do not know what to do. If I wanted to wait for three weeks I would not order a table that has a short delivery time. Neither it is comfortable to carry this heavy item to the post office.Update: it is a week since their comment on my review, and they just informed me parts are available and will be delivered within 1-2 weeks. There is no way I can understand how delivery of small parts in Germany would take more than a few days. Disappointing service.
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