moemax.de

Terrible post-purchase service. Complete lack of integrity

I just bought a bed and mattress from Mömax. The salesman was incredibly helpful. The mattress is great. Unfortunately the positive experience ended there.The delivery and montage team arrived late and took 2.5 hours to poorly assemble the bed. They didn't seem to be trained and were just following the instructions like anyone else could have done. Upon completion everything seemed in order, but later I realized two of the drawers underneath the bed couldn't fit in the runners. They had clearly and intentionally disguised this production error.I called the company, but the phone just rang until the call was dropped. I wrote an email but got no response. My girlfriend had a similar experience. She eventually got someone on the phone who told her to send an email to a different address. She never got a response either. After a week (maybe longer) we went to the shop and found the salesman. Once again he was very helpful and put us in contact with the repair department.They called a couple days later to schedule an appointment, TWO WEEKS LATER between 8-12. They arrived so late I couldn't wait any longer and returned to work. The slip left in the mailbox said they were there an hour and 50 minutes after the date.Rescheduling was a pain, too. If you miss their calls expect to get no answer or be put on hold for 5+ minutes.Finally the second repair team came. They were technically on time but arrived at the latest time possible. They "fixed" the bed by screwing wooden shims to the rails, so the rails of the drawers fit. At least now the bed looks as cheap as it is. They even admitted it was a production error.I just moved into a new apartment, and if I didn't have more important things to take care of, I would've demanded the bed be sent back, but I don't have any more patience with Mömax.I've wasted a full day of vacation waiting on this company only to get a product im not happy with. This is a miserable company to deal with. Stay away from them. If you want to buy crap and be treated like garbage, just go to Ikea

Date of experience: Jun 28, 2019