After going to the store and selecting an item that was suitable, I paid 899 Euros. As far as I am concerned, that payment was meant to solidify a contact that means I would receive the specified item by the agreed upon date. This was meant to be the first week of December 2024 (I gave a total of 2 weeks more than Momax had actually assured = 5 weeks in total). I am still waiting for the item and today is 08 Jan 2025.I have left 3 complaints on the system (Dates: 30 Dec, 06 Jan and 08 Jan). The only feedback received was that they will get back to me in 2 days. Spoiler alert - they never did.Since then, I called their helpline only to be told that there is "possibly" an issue with the supplier. This then means that the item has not even left the manufacture and we simply do not know when it will be sent.Why can you not just give a direct answer? You had more than a week to find out. What about my 899 Euros? What about the fact that i have to make excuses daily to my family about why we can not just lounge together as a family like we did when we were back home in SA? How are you going to compensate me for this awful service..?
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