moemax.de

The most disappointing experience

On October 6th I decide to buy a bed, a mattress and a table.Mattress and table are eligible for free delivery, the bed is only available for pick up.I live an hour away from the nearest Mömax so I decide to proceed with the order anyways.Order goes through and I receive all confirmations: table and mattress will come within 6 working days and bed is ready for pick up.I go pick up the bed, I rent one of Mömax's trucks and, by mistake, because I'm used to it, I even refuel it after I'm done losing here 20€.I think, it's my mistake so I don't even complain.I wait for the remaining 2 articles to be delivered. One via mömax, one via Rhenus. I get the first delivery date for the table:14.10.2024. My husband takes a day off because the delivery window is from 08.00 to 18.00.Nobody shows up and my husband loses a day for absolutely nothing.I try contacting Rhenus via phone and email and nobody replies.I decide to contact mömax and they say they will make sure Rhenus will contact me immediately to book another delivery slot.Nothing happens.I'm the meantime i get the mattress delivered by mömax as scheduled, nothing to say here. Time goes on and i try to contact Rhenus, like before, via phone and email: nothing!I write again to mömax, explaining even that I had to pick up the bed by myself and if I knew I would have picked up the table too!I receive the same answer from mömax: "we are sorry, Rhenus will contact you immediately to book another delivery slot."Last Friday evening, 25.10.2024, Rhenus sends an email saying they will come today (aka Monday 28.10.2024).Today, same story: all day home, no updates on the website, the table seems like it never, ever left the warehouse.I try contacting Rhenus and someone picks up: I was so surprised I thought I dialed the wrong number.The men on the phone tells me that "either the goods are still in the warehouse or the truck doesn't have a GPS and he can't tell me where it is.Extremely unhelpful.I contact mömax again and they say that the table is in delivery and should be at my house soon.Needless to say why am I writing this: nobody came.The day after tomorrow we are moving out of this house so I will need the table at another address if it will ever come.I'm so disappointed that I don't even have the strength to be angry anymore. It's just the most horrible purchasing experiences ever and I will never, ever advice someone to buy from mömax in the future.Last but not least, I do not understand why mömax needs Rhenus when mömax's own logistics works much better.

Date of experience: Oct 06, 2024