I ordered a hanging chair to our terrace about 3 weeks ago from the online store. I have not received a confirmation email but this turned out to be my mistake as I made a typo in my email address. I called customer service twice. My German is very limited and reading the other reviews I’d strongly recommend to Mömax to employ an English speaking CSR.Today we got the product delivered what cost around 400 euros, so it’s a mid price range among similar products. The quality is terrible. Package is damaged, product is scratched in several places (even where packaging is intact), but the biggest problem is with the soldering. It makes us question the entire safety of the product. Now I just contacted customer service requesting a pickup and full refund with pictures attached, but my main issue is why the customer is not informed about the quality? Then we would be able to make an informed decision without all the disappointment and extra effort to coordinate the return/refund. I would not pay a cent for this product because I truly believe it’s unsafe.
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