I am surprisingly very disappointed from Mömax. I ordered an office desk online which included 2 packaged to be delivered. I delivered two times the upper part of the desk but no legs. Basically not a desk. But thats not the worst part, I agree that we all make mistakes. I contacted Mömax, and they said ok, first make a return of one package, then we will send the right package. The delivery guy who came to pick up the returned product didn't take it claiming that he had not enough place in his transporter. From this I understand that Mömax didn't inform the delivery of the size of the product. So I called Mömax explaining all this. The client service was SO RUDE. My german is not that good and the ladies were annoyed from this I guess, and they turned off my call 2 times. They turned off my call in front of my face without finding a solution while I was talking. HOW IMPOLITE, I AM SHOCKED! I will make sure to share my feedback to all my family and friends but also to other people so that they don't suffer the same as me. I still don't have a solution for this problem, even though its weeks that I have paid the full amount. Worst client service that I ever experienced in Germany.
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