Ordered a shelf online in May 2020, it arrived VERY damaged (despite packaging being in tact) in June. I wrote to customer service to asking to return it. Got the reply that despite a global pandemic all I can do is return it in store for another shelf. Wrote to customer service again asking for a refund, as this is ridiculous and in Germany by law I can return the item within 2 weeks... never heard from customer service again.Will never shop there again! And to be honest, Mömax quality is several levels below Ikea anyway, so it's not a loss at all.
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